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Mahmood A. Khan, (Virginia Polytechnic Institute & State Univ.)

William O'Toole

Betsy Sanders

Ian McDonnell, Johnny Allen

John Cousins, (Head of Department, Hospitality Management), David Foskett, (Faculty of Hospitality Studies, Thames Valley University), David Shortt, (Faculty of Hospitality Studies, Thames Valley University)

Jane Eastham, Liz Sharples

Issues for the Hospitality and Retail Sectors

Herman E. Zaccarelli, (California Culinary Academy)

A Handbook of Control Techniques

Marian C. Spears, ((Emerita) Kansas State University)

A Managerial and Systems Approach

Peri Wolfman, Charles Gold

Conrad Lashley, Alison Morrison

Bill Marvin, (The Restaurant Doctor™')

How to Build and Retain a Customer-Oriented Foodservice Staff

Tim Knowles, (Senior Lecturer in Hospitality Management in the Department of Tourism and Leisure at the University of Luton)

An Introduction

Conrad Lashley

A Unit Manager's Guide

Christopher Egerton-Thomas

Frank M. Go, (The Hong Kong Polytechnic Univ.), Mary L. Monachello, (The Univ. of Calgary and The Banff Centre for Management), Tom Baum, (The Univ. of Buckingham)

Keith Waller

Florence Berger, (Cornell Univ.), Dennis Ferguson, (Cornell Univ.)

Creativity Techniques for Hospitality Managers

John R. Walker, (U.S. International University, San Diego, CA)

Wallace L. Rande, (Northern Arizona Univ.)

Robert C. Ford, Cherrill P. Heaton

In Hospitality

Joseph Fattorinni, (Freelance journalist and broadcaster)

Bob Lipinski, Kathie Lipinski

Sylvia Meyer, Edy Schmid, Christel Spühler, Heinz Holtmann, (Translation)

Michael Flynn, Caroline Ritchie, Andrew Roberts

Key Principles and Issues

John M. Stefanelli, (Univ. of Nevada, Las Vegas)

Selection and Procurement for the Hospitality Industry

Nancy Loman Scanlon

A Training Outline

John B. Knight, (Indiana Univ. Purdue Univ. Fort Wayne), Lendal H. Kotschevar, (Florida International Univ.)

Food Production, Planning, and Management

Mahmood A. Khan

Robert Christe Mill, (University of Denver)

Customers, Operations and Employees

Nancy Loman Scanlon

Michael M. Lefever

A Manager's Guide

Joe Jeff Goldblatt

Global Event Management in the 21st Century

Michael D. Olsen, Eliza Ching-Yick Tse, Joseph J. West

Roy C. Wood

S. Medlik, Hadyn Ingram

Donald E. Lundberg, (Emeritus, California State Polytechnic Univ., Pomona)

Peter Burwash

Rediscovering the Principles of Outstanding Sevice

Douglas Brown

How to Set Up, Operate, and Manage a Financially Successful Food Service Operation(CD-ROM included)

Ken Irons, (KIA Service Development)

June Payne-Palacio, (Pepperdine University), Monica Theis, (University of Wisconsin, Madison)